Shipping and Returns

Shipping

We currently only ship to New Zealand addresses. For delivery of wine overseas we recommend contacting NZ Wine Home. 

Current rates are detailed below. Please note that these are subject to change.

 

Amount (Bottles) Auckland Region     North Island      South Island     
1-6 bottles $5.00 $10.00 $15.00
7-12 bottles $5.00 $15.00 $30.00
13-24 bottles $10.00 $20.00 $50.00
24+bottles $10.00 $25.00 $50.00

 

We dispatch orders every Tuesday and Thursday, so your order should be shipped within 1-2 working days of the order being placed.

Orders will be delivered via signature courier or hand delivered by the Goldie team, dependent on your delivery address. Please note that signature courier deliveries cannot be left at an address where no one is home.

We are not responsible for any failure to deliver or delay in delivery caused by any event outside of our reasonable control.

In the event we fail to deliver any products, you may elect to cancel your order in respect only of the products that have not been delivered unless you have agreed to a later delivery date.

Returns Policy

We accept returns for wine if you have received an incorrect, faulty or damaged order through our online store. In this case, you may return your order within 14 days of delivery for a full refund or we will provide an exchange. 

Damage: Should the items be damaged upon delivery we will replace at no additional cost as soon as we can. Please contact us as soon as you know items are damaged.

Faults: It is very important to us that you get the correct wine in the best possible condition. If there are any faults or concerns with your wine please let us know and we will replace any unopened bottles at no additional cost to you.

We do not offer returns for change of mind purchases, so please make your selections carefully.

How To Return An Order

Please contact us on +64 9 923 4094 or sales@goldieestate.co.nz for all returns and queries.